Frequently Asked Questions
DEPOSIT: A 50% deposit is required in order to hold the appointment. The remaining balance must be paid before guests can enter the trampoline courts
PAYMENT: Credit or debit cards preferreddue to COVID-19. If paying with a check please address to Pacific Amusement Services dba iTrampoline Hawaii.
CANCELLATION POLICY: Cancellations must be done at least 7 days before the event in order to receive a refund. Deposits will NOT be refunded.
LATE POLICY: If you arrive late, the manager on duty will inform you if your reservation time can be extended.
WEIGHT LIMIT: The manufacturer recommend weight limit is 300lb.
GUEST LIMIT: Our seating area can host 150 guests. The trampoline courts hold up to 75 jumpers at one time. Reservations that exceed capacity will be broken up into groups.
FOOD AND DRINKS: Outside food is allowed. However, outside drinks and coolers are not permitted. Group reservations will be able to order drinks through iTrampoline.
DECORATIONS: Decorations are allowed, but limited to the assigned party table(s). We have a selection of table cover colors to choose from. Paper goods provided by iTrampoline are standard white in color
NON-JUMPERS: There is no admission fee for non-jumpers unless the number of total guests is more than 3x the number of guests jumping.
WAIVERS: All jumpers must have a signed waiver form on file. Children under the age of 18 must have a parent or legal guardian’s signature on the waiver form. Waivers are valid for one year from the date of completion.
JUMP SOCKS: All jumpers are required to wear grip socks. These socks may be brought from home or purchased for $3.50 including tax at the facility.