Announcement Number: PEA08052021

Job Type: Part-time

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Job Description

We are looking for experienced booking agent(s) who will be responsible for all aspects of event activities at iTrampoline Hawaii.  

The booking agent will:

• Answer incoming calls and questions about special events, holiday events, marketing campaigns, birthday parties, group bookings (e.g., schools, community groups, sport clubs, etc.).

• Assist events coordinator in Identifying and negotiating with vendors such as caterers, decorators, musicians., etc.  to achieve the most favorable terms.  Will present costs and recommendations to the marketing team.  

• Setup events including decorating requests and accommodations and resolve problems as needed.  

• Gather guest lists and ensure party specifications are accurate and in keeping with park requirements. 

• Confirm reservations and arrange personalized services for special events and attendees.

• Upsell additional facilities and services, when appropriate

• Manage online and phone reservations

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Qualifications and Skills Required 

• Strong organization, administrative, and customer service skills.  

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook, and Teams).

• Excellent communication, multi-tasking, and interpersonal skills.  

• Ability to remain calm under pressure and maintain a customer service mindset.  

• Ability to work as a team member to offer creative ideas and follow through for event success.    

• Ability to solve problems and provide solutions that promote trampoline park activities. 

 

Desired Experience

1. Administrative (minimum 1 year)

2. Events coordinator/management (preferred)

3. Customer service (2 years minimum)

4. Microsoft Office (2 years)

5. Point of Sales (POS) (2 years)

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